Cashpor Micro Credit
GRIEVANCE REDRESSAL SYSTEM for Operational & Support
In Cashpor, the grievance proceeding is made clear to our employees that if they don’t’ get satisfactory solution from their supervisor; they will escalate their grievance to next supervisor through the channel mentioned below
In Operation
CM→BM→AM→ DM→ Zonal Manager→ COO
Note: To resolve the grievance, an employee can directly communicate with HRD moving forward to the channel.
In Support
Officers/Managers→ Departmental Head → HRD
IIn case, the grievance has not been settled as per the designed channel, the same can be submitted to Managing Director after getting appointment with him which is scheduled every Saturday.
In establishing a grievance procedure, if the grievance is against an instruction given by a supervisor in the interest of the Company, the instruction is carried out first and then only employee registers his/her protest.
Zonal Managers and Departmental Heads have to ensure that employees in their Zone and Departments are aware with the grievance redressal procedures.
